by Playfuls Staff |
6th March 2007
Cisco announced new products and applications that allow
organizations to use their network as a platform for more effective and more
personalized business collaboration. Cisco Unified Communications [more] system
6.0 is a comprehensive communications system for voice, video and data. This
new release introduces capabilities that will dramatically improve the
productivity of mobile employees and cost-effectively deliver Unified
Communications to small and medium-sized businesses. It also extends new
collaboration features and third-party application integration across the
portfolio. The system integrates wired, wireless and mobile devices to create a
secure solution for the entire organization, regardless of a worker’s location.
The solution helps enable businesses of all sizes to experience unprecedented
responsiveness and secure communications, anytime and anywhere, regardless of
the device used, resulting in increased levels of customer satisfaction.
Cisco Unified Communications system 6.0 is built on open
industry standards so organizations can mix and match their communications
technologies to meet their business needs. It integrates smoothly with existing
business desktop tools for plug-and play functionality that simplifies
deployment, lowers training costs and reduces capital and operating expenses.
Organizations deploying Cisco Unified Communications system 6.0 will also
benefit from a global network of Cisco partners that specialize in unified
communications.
Cisco Unified Communications system 6.0 is part of an
integrated solution that includes network infrastructure, security, mobility,
network management and lifecycle services. Cisco Unified Communications offers
flexible deployment and outsourced management options, end-user and partner
financing packages and third-party communications applications.
The Cisco Unified Mobile Communicator provides employees
with access to their enterprise unified communications capability from mobile
phones and smart phones using an intuitive graphical interface. Cisco Unified
Mobile Communicator allows access to presence-enabled enterprise directories,
sending secure text messages, viewing business email voicemail messages from
Cisco Unity and selecting individual messages for playback. It also accesses
enterprise call logs for more effective communications from a mobile device.
Cisco Unified Mobile Communicator works on diverse handsets, on key mobile
operating systems and on multiple mobile networks, allowing for corporate or
personal preference factors such as form factor, cost and coverage.
Cisco Unified Wireless IP Phone 7921G enhances voice over
wireless LAN communications to the enterprise and supports the wireless 802.11
a/b/g standards. This new telephone complements the Cisco Unified Wireless IP
Phone 7920. One of the first IP Phones to support the 802.11 "a"
standard, it offers dedicated keys for mute, volume and applications such as
"push to talk", and a docking/charging station with integrated
speakerphone. This phone incorporates Cisco Compatible Extensions (CCX) version
4 which provides the Quality of Service (QoS) capabilities to ensure a high
quality experience.
Cisco Unified Communications Manager Business Edition
combines key Unified Communications applications for mid-sized businesses
(100-500 person) on a single platform with common provisioning and management.
Telephony capabilities are provided by Cisco Unified Communications Manager
6.0, formerly Cisco Unified CallManager. The solution is simple to install and
manage and offers flexible deployment options for growth. It provides a
complete package of voice and video communications features; single business number
capabilities with Cisco Unified Mobility, Cisco Unity Connection 2.0 integrated
messaging and presence services. It also acts as a foundation for more advanced
Unified Communications capabilities, such as Cisco Unified MeetingPlace and
Cisco Unified IP Contact Center.
In order to meet the full range of requirements for small to
medium contact centers, Cisco is introducing important new multi-channel and
workforce optimization capabilities for Cisco Unified Contact Center Express.
To improve customer satisfaction for inquiries initiated via email or the Web,
Cisco Unified Web Interaction Manager and Cisco Unified E-Mail Interaction
Manager offer a common agent interface designed to improve productivity and
provide easy access to a shared knowledgebase and customer history. Cisco
Unified Workforce Optimization combines workforce management and quality
management tools to help supervisors optimize team performance for increased
customer loyalty.
Flash-based Web conferencing capabilities with Cisco Unified
MeetingPlace 6.0 provide an enhanced user experience with increased
applications support and a single solution and user environment for simple and
effective voice, video and Web conferencing. Because it is based on open
standards and built on the network, Cisco Unified MeetingPlace 6.0 helps enable
cost savings, security and application integration.
Cisco Unity 5.0 introduces new productivity-enhancing
features that allow users to listen to and answer messages as they are being
recorded, hands-free operation with speech recognition and the ability to view,
sort and play messages on the display of a Cisco Unified IP Phone. In addition,
with Cisco Unity 5.0 all messages can be encrypted on the system for increased
security. The ability to configure the message expiration setting as part of
secure messaging helps organizations reduce the risk of confidential messages
being sent outside the enterprise.
Using the Cisco Lifecycle Services approach, Cisco and its
partners offer a broad portfolio of end-to-end services to support the Cisco
Unified Communications system. These services are based on proven methodologies
for deploying, operating, and optimizing IP communications solutions. Initial
planning and design services, for example, can help you accelerate successful
deployment. Operate services increase operational efficiency, providing
immediate access to vital information, award-winning technical support,
including options for remote management. Optimize services enhance solution
performance. Cisco and its partners offer a system-level service and support
approach that can help you create and maintain a resilient, converged network
that meets your business needs.
Cisco Unified Communications system 6.0 helps enable
businesses to excel in today’s fast-paced world by giving them the agility they
need to continuously innovate and quickly adapt. By using the network as a
platform for all communications - voice, video, data, security, mobility - the
network is transformed into a "human network" where your business
moves with you, security is everywhere and your information is always
available, whenever and wherever it’s needed.
